Accepted Schemes & Payment
Medical Aids & Payment Options
We accept most major South African medical aids and welcome cash patients. Healthcare should be accessible — we work hard to make sure it is.
Cash patients are always welcome
No medical aid? No problem. We accept cash, card, and EFT. A detailed invoice is provided for all consultations.
Accepted Schemes
Medical Aids We Accept
We are registered with and accept claims from the following medical aids. If your scheme is not listed, please contact us — we accept most plans and will confirm directly.
Discovery Health
All plans accepted. Network and non-network rates may apply.
Momentum Health
All plans accepted. Please confirm your network status prior to your visit.
Bonitas
All plans accepted.
Medihelp
All plans accepted.
Bestmed
All plans accepted.
Fedhealth
All plans accepted.
Gems
Government Employees Medical Scheme — all plans accepted.
Polmed
South African Police Service Medical Scheme — all plans accepted.
Hosmed
All plans accepted.
Sizwe Hosmed
All plans accepted.
Keyhealth
All plans accepted.
CompCare
All plans accepted.
Please note: Medical aid acceptance is subject to your specific plan and available benefits. We recommend confirming your cover with your scheme prior to your appointment. Shortfalls between our fees and your medical aid rate are payable by the patient.
Payment
How to Pay
We make payment as straightforward as possible. All major payment methods are accepted.
Cash
Cash payments accepted at reception. Receipts provided for all transactions.
Card
Visa, Mastercard, and debit cards accepted via our point-of-sale terminal.
EFT
Electronic funds transfer accepted. Banking details provided on your invoice.
Common Questions
Frequently Asked Questions
Do I need to bring my medical aid card?
Yes, please bring your medical aid card and a valid form of ID to every appointment. This ensures we can process your claim accurately and without delays.
What if my medical aid does not cover the full consultation fee?
If there is a co-payment or shortfall between our consultation fee and your medical aid rate, you will be responsible for the difference. We will inform you of any expected shortfall before your consultation where possible.
Can I claim from my medical aid for IV therapy or wellness services?
This depends on your specific plan and available benefits. Some plans cover IV therapy under chronic or acute benefits. We recommend checking with your medical aid prior to your appointment. We will provide a detailed invoice with the appropriate ICD-10 and billing codes for your claim.
Do you offer payment plans for cash patients?
We understand that healthcare costs can be a concern. Please speak to our reception team to discuss your situation — we will do our best to accommodate you.
My medical aid is not on the list. Can I still be seen?
Yes. We accept most medical aids. If yours is not listed, please contact us before your appointment and we will confirm whether we can process your claim directly. Cash patients are always welcome regardless of medical aid status.
How do I get a receipt or invoice for my medical aid claim?
A detailed tax invoice with all required billing codes will be provided after every consultation. You can use this to submit a manual claim to your medical aid if required.
Still Have Questions?
Our reception team is happy to help you confirm your medical aid cover and answer any billing questions before your appointment.